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Privacy policy

Last updated: January 24, 2025

This Privacy Policy explains how WoodstoveUSA ("we," "us," "our") collects, uses, and shares your personal information when you visit or interact with our website, woodstovesusa.com, or use any of our services. By using our site or services, you agree to the practices outlined in this policy. If you do not agree, please discontinue use of our services.

Policy Updates
We may update this policy as needed to reflect changes in practices or legal requirements. Updates will be posted on our website with a "Last Updated" date.

Information We Collect

  1. Information You Provide Directly:

    • Contact details: Name, address, phone number, and email.
    • Order information: Billing/shipping address, payment confirmation, and order details.
    • Account details: Username, password, and security information.
    • Customer support: Any information shared through inquiries or communications.

  2. Automatically Collected Information (Usage Data):

    • Device and browser details, IP address, and how you use our site.
    • Collected using cookies, pixels, and other tracking technologies.

  3. Third-Party Information:

    • Data from payment processors, shipping providers, and other partners.
    • Information from third-party cookies or tracking systems.

How We Use Your Information

  • To provide services: Process orders, manage accounts, and deliver products.
  • Marketing and advertising: Share promotions and tailor advertising.
  • Security and fraud prevention: Detect and address illegal activities.
  • Customer support: Improve services and respond to inquiries.

Cookies and Tracking
We use cookies to enhance your experience, improve our services, and deliver tailored advertising. You can manage cookie settings in your browser, but doing so may affect website functionality. Our site also supports Global Privacy Control (GPC) signals for opting out of certain data sharing.

How We Share Your Information
We may share your data with:

  • Vendors providing services like payment processing and shipping.
  • Marketing and business partners for advertising purposes.
  • Affiliates or third parties in compliance with legal obligations or business transactions.

We do not sell or share sensitive personal information without your consent.

Your Rights
Depending on your location, you may have rights to:

  • Access, correct, or delete your data.
  • Restrict data processing or transfer data to another party.
  • Opt-out of certain marketing communications.

To exercise your rights, contact us at support@woodstovesusa.com or (505) 403-4865.

Children's Privacy
Our services are not intended for children. If a child has shared personal information, parents can request deletion by contacting us.

Security and Retention
While we take measures to protect your data, no system is completely secure. We retain data as necessary to provide services, comply with laws, and resolve disputes.

International Users
If you are outside the U.S., your data may be transferred internationally. We follow legal mechanisms to ensure proper protection during these transfers.

Contact Information

Phone: (505) 403-4865

Email: Support@woodstovesUSA.com

Business Address: 7531 Dixon Rd SE, Albuquerque, NM, 87108

Business Hours: Monday - Friday 9AM - 5PM MST

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